North Réunion Intercommunal Tourist Office

Privacy Policy

The Office de Tourisme Intercommunal du Nord is committed to protecting the confidentiality, security and accuracy of the personal information it collects, uses or discloses in accordance with applicable legislation. This privacy policy is a statement of the principles and guidelines concerning the protection of the personal information of individuals who are our visitors, customers and Internet users ... (with the exception of our employees, whose personal information is collected, used and disclosed in accordance with our Employee Privacy Policy).


1 Collection of information

We collect information when :

  • You wish to contact us via our site by clicking on "Contact us" located at the foot of the page. The information collected includes your e-mail address, the subject of your contact and the captcha. Your message is sent to our tourist office reception on the e-mail and is processed by our tourist advisors.
  • You can subscribe to our newsletter by clicking on the "Newsletter" tab at the foot of the page. The information collected includes your e-mail address, your surname and your first name. The information you provide will be used to receive cultural information, tours and workshops organised by our tourist office, as well as offers from our tourist service providers in the communes of Saint Denis, Sainte Marie and Sainte Suzanne.
  • If you book a tour or workshop online on our website, by clicking on the product you have booked you will be redirected to the regional online booking platform "Citybreak". In order to make the reservation and receive the documents justifying the reservation of the product, the data you are asked to provide are your surname, first name, address, telephone number, e-mail address and bank card number (for secure online payment). For information on the processing of your data via the Citybreak platform.


In addition, via our server, we automatically receive information from your computer and browser, including your IP address, your software and hardware, and the page you request.


2. Use of information

Any information we collect from you may be used to:

  • Personalise your experience and meet your individual needs;
  • Provide personalised advertising content;
  • Improve our website;
  • Improve customer service and your travel information and advice needs;
  • Contact you by e-mail;
  • To keep you informed about offers, tourist tips and cultural events in our three communes of Saint Denis, Sainte Marie and Sainte Suzanne.


3. Confidentiality

We are the sole owners of the information collected on this site. Your personal information will not be sold, exchanged, transferred, or given to any other company for any reason, without your consent, other than as necessary to fulfill a request and/or transaction, such as to ship an order.


4. Disclosure to third parties

We do not sell, trade or transfer your personally identifiable information to third parties. This does not include trusted third parties who assist us in operating our website, so long as those parties agree to keep this information confidential.


We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or when required by law.


5. Protection of information

We implement a variety of security measures to preserve the security of your personal information. Only employees who need to perform a specific job (for example, billing or customer service) have access to personally identifiable information. Computers and servers used to store personally identifiable information are kept in a secure environment.


6. Do you use cookies?

Our cookies improve access to our site and identify repeat visitors. In addition, our cookies improve the user experience by tracking and targeting user interests. However, this use of cookies is in no way linked to any personally identifiable information on our site.

The site uses cookies. A cookie is a text file stored on your computer when you visit our site. They enable your computer to be identified the next time you visit.

When you visit our site, we may install various cookies on your computer's hard drive, depending on the settings of your browser.
We can read the cookies that we have installed during the period of validity of each cookie or until you delete the cookie.

The cookies we use do not enable us to identify you personally.
The data collected is kept for a limited period and is not passed on to third parties or used for any other purpose.

You can refuse to accept cookies either in general or on a case-by-case basis by adjusting your browser settings.
Please refer to the procedure in your browser's rules of use.

Please note, however, that if you choose to refuse all types of cookies, some of the site's functions may not be accessible.
You can also deactivate the cookies placed in the context of the use of Google Analytics by installing the add-on module provided by Google at the following address:


7. Unsubscribing

We use the e-mail address you provide to send you, via our weekly newsletters, regular tourist and cultural information, as well as details of tours, workshops and current or forthcoming events. In accordance with the law of 6 January 1978, you have the right to access, rectify or object to any personal data collected concerning you. These rights may be exercised by sending us an e-mail to the following address or by post to the Office de Tourisme Intercommunal du Nord - Maison Carrère- 14 rue de Paris - 97400 Saint Denis.


8. Consent

By using this site, you consent to the use by our site of the personal data concerning you, which you have communicated or which is collected via the operation of the site. This data is necessary in order to send you newsletters in particular.